New Members Area - Issues Update

TalkTalk have released an update regarding problems that freedom2surf customers have been having with the new MyTalkTalk Business Portal which has replaced the freedom2surf members area.

The full update follows:

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As part of the migration to the TalkTalk Businessbilling and support systems on 31.1.2011, we have replaced the original Freedom2Surf member’s area with the MyTalkTalkBusiness.co.uk portal.

We are unfortunately seeing a number of unforeseen issues with the new portal and we are currently working to resolve these issues

The recognised issues are:

1.- The overall speed of the site:
This is being addressed and will be improved, it’s not what we’d expect

2.- The manage mailbox functionality:
These features are going to be returned shortly and will include some exiting new functions that previously didn’t have. You will now have the ability to manage the spam and antivirus protection levels, and have a view of your spam folder via either IMAP or Webmail

3.- The zonefile management of domains:
The ability to amend your Name Servers, edit your zone files, or setup URL redirection will all be returned.

Please accept our apologies for the disruption to your service.

In the mean time if you require a change to one of these services please get in touch with us 24/7 our on the new freephone support number as sent out in our recent letters.

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Here at Tiscali & TalkTalk User we encourage our users to keep an eye on our forums, where an active discussion is taking place in relation to the issues since the changes on the 31st January, whilst you can also follow us on twitter for the latest news at http://www.twitter.com/tiscaliuser/