Unable To Connect since Wednesday

[m0dm0use]

I am now using one of those 3G 3GIG Vodafone usb dongles to get online. I was able to connect with there atestatest@tiscali.co.uk account but not with my own, I was using A Thomson 530 modem/router that I've had for about five years the next day I went and purchased a Netgear N2000 router (that one thats £69.99 on pcworld website £99.99 in store) got the same error but in more plain english though this was only helpful to the call centre since I could understand the error prior to buying this new modem wireless router which I'm glad I've brought since there is a lot more technical stuff to be seen and its much faster for online gaming I've called Tiscali numerous times to only eventually get somewhere Friday morning though even though it was someone from second line they went through the exact same things that I did the previous evening with someone on first line :@ all that did was delay my case from being escalated that much sooner I was promised it would be 24-48 hours at that point I raised my voice in a calm as calm can be manor and made my point that I had been without internet since Wednesday and enough was enough which at that point I was told I was prioritised its now been 36 hours and still not working I will keep calling them every twelve hours till this is sorted but how can they loose my IP address it was dynamic I know but the whole point is each time its switched on you get a new IP address in future I will leave my modem on only switching of the wifi when not needed, do they overheat? I have included pictures that may help, as mentioned the test account connects and gives me a static ip address and all the usual information is there but on my own account that information is missing, no wonder they said they could see my modem but they got me changing filters buying new kit for a problem at there end which delayed them getting working on the issue, I was told earlier that engineers have been working on this since 1am Saturday lol its been 18 hours whooops how big a problem can this be to take this long to fix :S My theory is that they deleted my account by mistake and my user name and password left intact and they wont admit it and its just something I have to wait to work it self out with someone going to the exchange to connect my account back in? then again one person told me exchange another said servers lol confused(dot)com indeed. mac hidden with **

ADSL Port MAC Address 00:**:**:**:**:** IP Address --- Network Type PPPoA IP Subnet Mask --- Gateway IP Address --- Domain Name Server --- Modem ADSL Firmware Version A2pB023b.d20e Modem Status Connected DownStream Connection Speed 4096 kbps UpStream Connection Speed 288 kbps VPI 0 VCI 38 Log Sat, 2000-01-01 00:00:18 - Administrator login successful - IP:192.168.0.2 Sat, 2000-01-01 00:00:42 - Initialize LCP. Sat, 2000-01-01 00:00:42 - LCP is allowed to come up. Sat, 2000-01-01 00:00:42 - CHAP authentication failed Sat, 2000-01-01 00:00:42 - LCP down.

[kmount]

Have they actually said that they've "lost your ip" ? That is nonsense.

The error you are getting there "CHAP authentication failed" means the username and password is wrong; if the test account works, the line is working properly and they need to sort their lives out.

Antonio_f2s on here may be able to help you possibly even though he works for f2s separately from the Tiscali folks at the moment.

[m0dm0use]

It was funny talking to them they said I was typing in my account information incorectly I should know how to spell my own email and the settings were not changed before it went wrong lol, thanks for the quick response.

I am going to give them a call now its been 12 hours since I last rang they have 14 hours till there 48 hours are up I'm desperate to get online properly mainly to get on Xbox live which I can't do with this 3G dongle Bad Company 2 Demo has been teasing me for days :S

I hope they give me an explanation of what went wrong and how it happened.

though I don't understand why they don't give people the atestatest@tiscali.co.uk account to test before getting customers to change filters and other silly things to do its not going to cost them anything to pass out the test details since you cant actually use to it to browse the internet


Update: just spoken to one of there female staff the only helpful information I got was that an Engineer would be calling me tomorrow morning/ afternoon and will be resolved tomorrow at the latest Though she had trouble understanding what I was saying when it came to adding my mobile phone number she kept adding two as a three and it made me smile when she said thank you for calling tok tok at least that how it sounded, India call centres are bad and not a new problem for anyone though a good money saving trick for companies thats for sure.

[kmount]

It pains me when people are useless, I really hope they do resolve it today mate.

[m0dm0use]

Back on though slower speeds than it used to be and never got a call from the engineer as promised not even a call to say it's back on i noticed my netgear connection light when from red to green by it self so I'm on

I'm going to give them a call and find out what went wrong :S yet more money in phone calls already spent £30 odd to call them though there promising me £10 and another complaint call £20 then £15 in another call they better caugh up for all three payments will cover the calls and the 3G usage but not inconvenience or time spent messing about due to them messing up time to say the word complaint when I ring up the cancelation team again, I'm thinking of switching providers if they don't put the speed right and give me an explanation of what went wrong.

but at least im connected

fyi used to get 505kbps now getting 430kbps 20% drop

[kmount]

Line stats?

[m0dm0use]

Update: I've since spoken to Talk Talk about these speeds and have increased the upload by 50kbps but still not what it used to be, also as a bonus I didn't mention about upload speed nore did the person on the phone but my upload has more than doubled on what it was why don't they did this would having to be nagged into fixing the download speed.