DSL Service at 1120kbps only!

[jupiter]

Hi all,

Can anyone help with the following?

Since subscribing to Tiscali 2Mb Unlimited plus several years ago, we've been unable to achieve anything over 1120kbps, despite trying the following:

Upgraded DG834 from v3 to v4
Installed Iplate on the NTE5 socket
Changed router MTU settings (currently at 1492)

The router is showing the following:

Downstream stats
Speed - 1120kbps
Line attenuation - 53db
Noise margin - 16db

Upstream stats
speed - 256kbps
Line attenuation - 15.5db
Noise margin - 24db

We are 2312m from the exchange (Tilehurst -Reading)

The reason I'm looking into this now is that I regularly connect to the office over VPN, and my better half now needs to do the same. Add in the fact that our son got Xbox Live over Christmas, and we've suddenly got huge bandwidth issues!

Is the above distance the reason we've got such bad stats in terms of noise?

Any help would be greatly appreciated!

[Antonio_f2s]

Hi there,

If you PM me your adls number I'll have a look for you and see if there is anything that I can do... no promises though as you are a Tiscali residential customer....