New Years Blue's for some f2s Users

[kmount]

Some users have reported on our forums this morning (01/01/09) that they are unable to access their f2s broadband, some receiving CHAP errors, others landing on the BT Wholesale Service Page.

There at this time (1136 hrs) is nothing on the f2s service status, and f2s are not answering the telephones yet there is nothing on their website about their opening hours over the holiday period unlike recent years where this information was made available to customers.

Users are discussing this issue on our forum here.

We'll update this message when we have more information.

Update 3:00pm: Users are now reporting that they have been able to connect again since about 2pm.

[Shafto]

Thanks Chaz. No adsl since last night. Came back at about 1500toady after yet another reboot.
Support closed for the weekend according to 'phone message. I'm in Dorset.

[SkyUser]

Just got back from the mother-in-laws and her F2S broadband was down, as I was the last one to use it yesterday about 6pm - I was not that impressed being blamed for their shambolic cockup of managing a realm.

Of course no one there to answer the phones today as well. I have recommended that she migrates to another ISP that gives a dam about their customers.