ADSL / SDSL - Broadband Maintenance Work

[Freedom2Support]

Update Published: Fri, 22 Feb 2008 14:36:43 GMT

Over the next few months Freedom2Surf will be making changes in the delivery of your broadband service to be able to offer improved products and services.

How will the engineering work affect your service?

During the engineering work, you may experience a brief outage of approximately five to ten minutes.

It is possible that you may be unable to access your Broadband service immediately after the work has been carried out. If this happens, simply power-down your modem or router and leave it switched off for at least 30 minutes. Then switch your modem/router back on and the service should connect as usual.

In order to reduce any potential technical issues please ensure that your broadband equipment is using the latest firmware or software drivers, for further information please refer to your hardware manufacturers support site.

Further to this please check that your broadband hardware is configured with the following settings:

User Name : for example one format used is adsl0123456789@f2s.gw1 (all in lowercase)
VPI: 0
VCI: 38
PPP Type/Encapsulation: PPPoA (PPP over ATM) NOT PPPoE
Framing: VC-MUX
Modulation/Mode: Auto or G.DMT/Multimode

If you are still experiencing problems after performing this process, please request technical assistance from the Freedom2Surf Technical Helpdesk by calling 0871 230 9312.

We appreciate your patience during this period and apologise in advance for any inconvenience this may cause you.

As posted on status.freedom2surf.net