Maria Cappella's 1st year as MD.

[wfnuk]

Ref this thread here, today is the last day of Maria Cappella's 1st year since being appointed MD of F2S. My old grey cells aren't what they used to be so can someone please remind me of exactly what she has actually achieved for F2S since taking over the helm?

[DavidC]

She got a late one in.
See post
Who do YOU think you are by chaz

Now we know

[wfnuk]

Originally Posted by DavidC

She got a late one in.
See post
Who do YOU think you are by chaz

Now we know

Sorry but you've totally lost me - I haven't got a clue what you are referring to?

Am I the only one with a bad memory or can't anyone else remember any memorable achievements in the last year?

[DavidC]

Um, who the hell at f2s/pipex decided to just change the members area for users like me who are on the old uncapped service and just add "Capacity: 100GB" to the list.

Sorry, but I thought that for some this was memorable.

[wfnuk]

Originally Posted by DavidC

Sorry, but I thought that for some this was memorable.

Ah sorry, I'm with you now, though personally, I wouldn't have called that an achievement in what she has done for the good of F2S as an ISP during her first year in office....!

[DavidC]

I must admit that I was not under the impression that she was going to do F2S any good at all
Pipex however...........

Could we lay the telephone packages down to her, although it looks like Tiscali to me?

[John]

Nildram have had that phone package for ages now so its a Nildram port over

[wfnuk]

Originally Posted by DavidC

I must admit that I was not under the impression that she was going to do F2S any good at all
Pipex however...........

Could we lay the telephone packages down to her, although it looks like Tiscali to me?

David, I think that you are totally missing the point. Since the Pipex takeover almost 21 months ago and Maria Cappella taking over as MD of F2S 12 months ago, we've had to tolerate continued instability and unreliability with not even the simplest things appearing to work as they should, not to mention the core services (which we pay for), poor Technical Support (with no weekend Technical Support), an 0870 support phone number (with intolerably long times spent on hold), an intolerable spam situation which no-one at F2S (despite a 9 month thread on the subject) has addressed properly as yet, an aloof management that treats paying customers concerns with disdain (and treats customers like mushrooms too), etc, etc, etc - need I go on?

F2S, prior to the Pipex takeover, was recognised as a leading (if niche) ISP. Since then however, it has been on a continuing downwards slope, almost to the point of becoming a joke.

What I really wanted reminding of was what Maria had actually achieved in addressing all the inherent and recurring problems since her appointment as the MD of F2S.

[mikey4002]

Originally Posted by wfnuk

Ref this thread here, today is the last day of Maria Cappella's 1st year since being appointed MD of F2S. My old grey cells aren't what they used to be so can someone please remind me of exactly what she has actually achieved for F2S since taking over the helm?

Hello wfnuk

I can assure you that your grey matter is not in serious decline and I will gladly remind you that Maria's acheivements for the year have been.........................Not a lot!!
Well, not a lot that shows as far as the end user is concerned.

The ammendment to your new signature, although it may have originally been quoted in jest, is very near to the truth and says it all............."Andrew Ruddick, The Only Man Who Can"

I wish he could be promoted to the top, because he certainly seems to get things done!!

Mikey

[cbieber]

I am now a happy customer at NewNet. However, I wrote to Maria Capella on November 2nd 2006, to complain about my dissatisfaction with the F2s service and the mess they put me in, during the migration to NewNet. She never replied, but I did get a reply from a Linda Whitthread, allocating a customer complaint number CAR2736NL. That is the last I heard from F2s and it is now July 10th 2007. I have been keeping an eye on this forum for the last 8 months and notice that things do not seem to have improved, especially on the Email side. So the only conclusion I can come to is that Maria Capella does not exist. Pipex has been the subject of takeover rumours for months, but whilst companies like Brightview have been taken over, no one seems to be interested in Pipex - or rather, they are interested but then their interest wanes. In business it takes years to build a reputation and months to destroy it. Maybe that's why Pipex cannot get itself taken over. That's what Maria Capella, if she exists, has helped to achieve.

[mikey4002]

Originally Posted by cbieber

I am now a happy customer at NewNet. However, I wrote to Maria Capella on November 2nd 2006, to complain about my dissatisfaction with the F2s service and the mess they put me in, during the migration to NewNet. She never replied, but I did get a reply from a Linda Whitthread, allocating a customer complaint number CAR2736NL. That is the last I heard from F2s and it is now July 10th 2007. I have been keeping an eye on this forum for the last 8 months and notice that things do not seem to have improved, especially on the Email side. So the only conclusion I can come to is that Maria Capella does not exist. Pipex has been the subject of takeover rumours for months, but whilst companies like Brightview have been taken over, no one seems to be interested in Pipex - or rather, they are interested but then their interest wanes. In business it takes years to build a reputation and months to destroy it. Maybe that's why Pipex cannot get itself taken over. That's what Maria Capella, if she exists, has helped to achieve.

I suspect that you may be correct.
I think that in the very near future, f2s customers with any sense will be leaving in droves.
God only knows, we have been patient enough for months.
The only thing they have been consistant with is relieving us of our hard earned cash every month, WITHOUT FAIL!!

I for one am right at the end of my tether and the ONLY thing keeping me with f2s is the hope that Andrew Ruddick might eventually be put in charge, because without a shred of a doubt, he certainly seems to be the ONLY person who gets things done without fail !!

As for the rest of the team, well, what can I say, they are all hot air and no trouser, with promises about as reliable as a politician's.

mikey EIEIO

[richard_f2s]

Originally Posted by mikey4002

As for the rest of the team, well, what can I say, they are all hot air and no trouser, with promises about as reliable as a politician's.

.....

[mikey4002]

Originally Posted by richard_f2s

.....

Apologies, Forgot to mention that you had posted on the forum a few times Richard, keeping us up to speed with what wasn't being done.

I'm sorry if I seem apathetic, but I have just about had enough now and will shortly take my cash and business elswhere.

F2S are about as much use as a one legged man in an backside kicking contest.

[wfnuk]

Originally Posted by mikey4002

Apologies, Forgot to mention that you had posted on the forum a few times Richard, keeping us up to speed with what wasn't being done.

Eventually, (but only after many requests and much pressure), "keeping us up to speed with what wasn't being done."

[kmount]

I need to take my hat off to Richard. On occasion he's taken more than a fair share of flak but similarly on occasion he's done us some good. - I think we'd be biting the hand that fed us if we outed him.

[mikey4002]

Originally Posted by Chaz

I need to take my hat off to Richard. On occasion he's taken more than a fair share of flak but similarly on occasion he's done us some good. - I think we'd be biting the hand that fed us if we outed him.

The hand that fed us what ??

[wfnuk]

For myself, I speak as I find. My comment above, based on fact, stands - but that does not mean that anyone is trying to 'out' Richard, or that his (eventual) input isn't appreciated.

Regardless, this thread is about Maria Cappella. I see that it has been totally underwhelmed with glowing testimonials about what she has achieved for F2S during her 1st year as MD. Maybe my memory isn't as bad as I thought.

[kmount]

Some people don't remember the days when Richard was more than someone who brought bad news, or no news.

- Before Mother pipex tookover, Richard was a high up chap who could see the direction the company was moving in. - These days, I don't think he is in a position to run the company the old f2s way, and is sadly caught up in the mist of pipex.

Now, Frank, I didn't make this about Richard, mikey made the comment about the staff in general, so I felt the need to defend Richard and try and put across the "lets not tar them all with the same brush" stance.

As for Capella, she promised the moon on a stick both publicly and in personal email conversations with myself, this was not delivered in any capacity, this is the issue. - Thats not richard's fault though.

[wfnuk]

Personally, I think that F2S has developed, unfortunately, into a 'puppet regime' - and I think that we can all guess who is pulling the strings!

I also realise that a lot of the F2S staff are thus left in an invidious position too, with their hands tied, and that there has been a lot going on 'behind the scenes' that I doubt any of us will ever find the full truth of. Full respect though, to those (including Richard!) who have stiil attempted to have their voices heard, despite the difficult circumstances that they have found themselves in.

Notwithstanding, I think that Maria Cappella should realise that we, as customers who are paying for a service (which, these days, can only be described as sketchy, at best), have the right to be treated with respect and not with the disdain or comtempt, that sadly now seems to have become the norm since she came into office.

Finally, after reading all the hype, I have come to the conclusion that Maria Cappella has been about as much use to F2S during the last year as a figurehead would be to a sinking galleon.

[kmount]

Its not difficult to guess her email address if you want to write to her

[wfnuk]

Originally Posted by Chaz

Its not difficult to guess her email address if you want to write to her

And what, do you reckon, would be the chances of actually getting a reply from her?

[kmount]

She was quick to reply to me on the occasions I wrote to her.

[wfnuk]

Originally Posted by Chaz

She was quick to reply to me on the occasions I wrote to her.

cbieber (above) didn't get a reply from Maria when he wrote to her...!

[mikey4002]

Hi Chaz

"Some people don't remember the days when Richard was more than someone who brought bad news, or no news."

Quite frankly I couldn't give a fig about the past, I'm paying for a service now and at the very least expect some answers !!

"- Before Mother pipex tookover, Richard was a high up chap who could see the direction the company was moving in. - These days, I don't think he is in a position to run the company the old f2s way, and is sadly caught up in the mist of pipex.!!"

Again, history and if he is no longer in a position to run the company the old way, then let's have someone who is !! And someone who doesn't give us false hope and promises !!

"Now, Frank, I didn't make this about Richard, mikey made the comment about the staff in general, so I felt the need to defend Richard and try and put across the "lets not tar them all with the same brush" stance."

The title of this thread is about a member of the staff, not my doing Chaz, I merely told the truth about the rest. If they can't come up with the goods, what use are they? I honestly empathise with them "having their hands tied" but that won't bring about improvements !!

"As for Capella, she promised the moon on a stick both publicly and in personal email conversations with myself, this was not delivered in any capacity, this is the issue. - Thats not richard's fault though."

Quite true, it's not Richard's fault.
Richard may be one of the good guys, BUT, wether by instruction from his superiors or not, he fed us a load of male bovine excrement!!

I still love you really Richard, and I'm not having a go at you personally, I am simply, like a lot of others, fed up to the back teeth of the disrespect from F2S to it's paying customer's.
I feel ashamed now when a mate asks me who my ISP is and blush when I'm forced to admit that it's F2S!!

Mikey

[wfnuk]

Regarding the declining state of F2S since the Pipex takeover, I have over 40 relatives, friends and associates who are with F2S and a quick e-mail to them asking a couple of pertinent questions unsurprisingly revealed that 39 of them (including me!) have got so fed up with all the apathy, unreliability and constantly recurring problems that they are just about ready to ask for their MAC codes. That should say it all!