Where complaints get you.....

[A Duntov]

NOWHERE

I wrote to F2S MD Mary Turner on the 25th Jan. The gist of the letter was that apart from Antonio the whole of F2s was an accident happening rather than waiting to happen. Various issues were raised, I foolishly expected a courteous and full response. I was at the time far more circumspect but hey, F2S can't be bothered to reply with other than a standard acknowledgement letter dated 29th Jan.
So I wasted a stamp. Ironically the acknowledgement gave a web tracking address that I can't access , this just about sums up my F2S experience of late.

Antonio - you endeavoured to help, thank you, but apparently from the MD down, you work for a bunch of planks.

Perhaps someone can give me the Tiscali MD's name might be worth telling them what a shower F2S is.

I really do hope other people have better experiences than me but if its the same I'd be surprised if F2S continues to operate for much longer. I have posted out of sheer frustration in dealing with such a (please prove me wrong) bunch of incompetents.

[Ferret42]

Mary Turner - CEO
Steve Horley - Managing Director Consumer Products and Marketing Tiscali UK Limited
Nathan Francis - Managing Director - Tiscali Business Services

What good it will do you i dont know but nothing speaks louder than migrating customers

[A Duntov]

[QUOTE=What good it will do you i dont know but nothing speaks louder than migrating customers[/QUOTE]

Agreed, just waiting the seemingly long time to get everyone used to sending to both my wife's and my googlemail addresses.

[onceupon]

You don't hear it? Listen! That's the latest herd of furious and hysterical customers stampeding across to greener pastures.

I must cover my ears!

[A Duntov]

I have requested my MAC code so I can move on. I spoke to Jason to organise this and was told that I will get the information within 5 working days. He put forward a good argument for improved service but unfortunately could not in any way justify the lacklustre response regarding complaints. Ironically I tried to escalate my complaint by phoning Tiscali Head office on 020 7087 2000 and despite 4 phone calls between 8.30- 9.50am (recorded message states open from 8.30am) - no-one picked up the phone - a rather fitting end to my relationship with F2S/Tiscali. I am in the process of moving to O2 and will post my progress and any problems I may have with F2S or indeed O2.

[onceupon]

Originally Posted by A Duntov

He put forward a good argument for improved service...

Did you get a retention offer? Something each member receives when they're about to take another track. F2S simply dangle a carrot in your face to get you to stay on theirs. But most realize it's hopeless and fork off

[A Duntov]

I finally got through to Tiscali head office yesterday (26/2/09)- guess what - nobody I wanted to talk to was there. I left a message (12.30pm - guess they must have early lunch) for Steve Horley to call me if he wanted to, explained was a complaint about Mary Turner down in the F2s organisation. He declined to return the call - make of all this what you will. Perhaps one of these bright management sparks could make a posting here and give their views on my complaint.

[Ferret42]

You'll be lucky to get management to post here, your just one small fish in Tiscali's 1.7m or so customer base

Pehaps try here, I dont know what your actual vent in frustration is but it might help

thinkbroadband :: A chance to air your broadband speed hassles

[killie99]

Originally Posted by A Duntov

I finally got through to Tiscali head office yesterday (26/2/09)- guess what - nobody I wanted to talk to was there. I left a message (12.30pm - guess they must have early lunch) for Steve Horley to call me if he wanted to, explained was a complaint about Mary Turner down in the F2s organisation. He declined to return the call - make of all this what you will. Perhaps one of these bright management sparks could make a posting here and give their views on my complaint.

Send the details to The Inquirer, they ran the story I sent them a couple of months back about all the email problems we were having Freedom2surf email down for four days - The Inquirer

[A Duntov]

Well, got an email from F2S today dated 3rd March - my complaint is still being investigated - not bad for a response to a letter sent on 25th Jan. Slow is obviously a word that can be applied to all aspects of F2S. Laughably a link, username and password is given to track the complaint and...... it goes to another user with a different first name and same surname. I find all this quite amusing as today O2 sent my wireless box and within a week I should be shot of F2S sloppy service and ineptitude. For all those folk still clinging to F2S in the hope that things will improve - good luck or take the advice of so many folk here and move!

[onceupon]

Originally Posted by A Duntov

...within a week I should be shot of F2S sloppy service and ineptitude.

I wouldn't bet on it:

Can't get MAC code

[gazjon]

I'd also make sure you document all your communications with them when you leave. I was with Worldonline when they were taken over by Tiscali, and they tried to make me pay for 3 months after leaving, saying I hadn't closed my acount. Then after joining Lineone, they were taken over by Tiscali also, who tried exactly the same tack as before. I jumped from Plusnet when Tiscali were becoming too friendly, fortunately (or maybe not) for Plusnet, BT got in instead. When I found out Tiscali were taking over Pipex after that debacle of absorbing F2S, I jumped ship pdq.

Either I'm a magnet for that bunch of crap, or their intent was to take over the telecommunication world, and I just got ahead of them. Either way, be very careful with anything Tiscali is involved with.

[Justin]

The size of Tiscali is shrinking on a continuing basis, they used to be present in loads of countries at one point and they hardly have anything left, so no chance of them taking over

[Keiron11]

The size of Tiscali is shrinking on a continuing basis

That's what happens when you offer a substandard service.

[onceupon]

Originally Posted by Keiron11

That's what happens when you offer a substandard service.

I've never liked euphemisms

[A Duntov]

Migrated to O2 yesterday eve. Great have high hopes. Noticeably faster. As advised have written to billing advising of date of contract termination. We'll see if they can get it right. My letter stated that any unauthorised debits would result in a 20% above base rate interest charge and full recovery of any costs! I don't see why they can possibly take my money with no penalty, heh?

[A Duntov]

I have been in touch with the billing dept today and have been told that both my telephony and broadband have been 'zeroed' and there is no further payment due. Regardless of service, I consider this to be a generous gesture by F2S and have confirmed my phone call with thanks!

[MrGrim]

this is one of the reasons I left f2s... do you know I actually had a problem with my broadband at 9pm on Sunday last weekend, and o2 answered and had me running again in 20 minutes... and it was a freephone number...

now thats customer service!