Better late than never...

[wayfarer]

Got an email from Opal today who are - apparently - now the owners of F2S. Nice of them to let me know, given how long ago the takeover was.

"You may have heard that the residential side of our business has recently been re-branded to TalkTalk following the acquisition of the Tiscali Group in July 2009.
We’d like to put at rest any worries that you may have over the future of your relationship with Freedom2Surf."

Worries like why it's taken SIX MONTHS to start communicating with the customer base, perhaps?

Some how I'm not filled with confidence.

[bobjr]

Because usually the offical takeover and announcements, come a few months after the initial phases. A company i used to work for was sold to another company in early 2009. However, none of the employees were actually transferred to this new company until Jan 2010. Same with the product rebranding. it's just how corporate takeovers work, and the red tape they need to sort out.

[Antonio_f2s]

Originally Posted by wayfarer

Worries like why it's taken SIX MONTHS to start communicating with the customer base, perhaps?

The reason why we have taken our time to communicate with our customers is because we have been undertaking a review of both companies’ current services to work out how we can offer benefits to everyone. We have decided to take our time with this to ensure we do this in the right way.

We’d like to capture your thoughts in how we can improve your service. Please contact us via upgrade@freedom2surf.net