No Connection

[grumpyoldgeezer]

Hi,

Got home this evening to find I've no connection from about 6pm this evening (tuesday).

No ip addy, no conection speeds, no nothing.

As no one has been home since luchtime when it was working we've not changed anything this end.

Has someone driven a tunnelling machine, some where where they shouldn't have?

[grumpyoldgeezer]

1.24am it's back.

[shamus]

Originally Posted by grumpyoldgeezer

1.24am it's back.

Unfortunately, my broadband is down since sometime during the early hours. Looks like a login problem again.

Here we go...

Dillon

[Antonio_f2s]

Originally Posted by shamus

Looks like a login problem again.

Here we go...

Dillon

That your connection is down does not mean that there is a wide spread issue.... PM me your adsl number and I'll have a look for you

[shamus]

Thanks Antonio,

PM sent.

It fairly "widespread" as far as I am concerned.

My 12 month contract is up shortly and F2S still have not fixed my IMAP problem in all that time. Longer actually.

But thank you for your trouble.

Dillon

[shamus]

Antonio,

I did, indeed, receive a call from an engineer who told me I would be contacted this PM to sort out the problem. This did not happen.

So, unless this is sorted by midday 25th June and after a number of years with F2S, I would formally ask you for a MAC. Although, this is technically before the end of my 12 month contract, F2S is in fundamental breach of contract for the umpteenth time.

Thank you,

Dillon

[Antonio_f2s]

Originally Posted by shamus

I did, indeed, receive a call from an engineer who told me I would be contacted this PM to sort out the problem. This did not happen.

I was standing next to the engineer when he called you to run some diagnostics on your connection and after he advised you that he was escalating the case to BT, he said to you that if we had an update from them before 8 PM you will receive a call with the update. As there were no updates from BT, you did not received a call.

Originally Posted by shamus

So, unless this is sorted by midday 25th June and after a number of years with F2S, I would formally ask you for a MAC.

Very unlikely that your issue will be resolved by this time as the case is with BT and a response from them with their findings can take up to 48 hours. It would be your choice to ask for a MAC code or not but, if you would like to ask for your MAC code, you can not formally ask me for it through this forum, you need to contact our sales department.

Originally Posted by shamus

Although, this is technically before the end of my 12 month contract, F2S is in fundamental breach of contract for the umpteenth time.

I am afraid that your assumption is incorrect. F2S is not in breach of your contract and if you decide to terminate your contract early, it is very likely that you will get charged for the remaining time. I will advise you to have a look at the T&C for your service on the link http://www.freedom2surf.net/adsl/terms/tc.pdf

I'll ask one of my engineers to check for any updates and to give you a call.

[shamus]

Antonio,

F2S is in breach by not reliably providing the service it agreed to. Moreover, I am being put to expense in attempting to have this resolved. I suspect, if this were to go further, and I made an application for legal discovery, I would find many facts to support my position. I am sure this is something F2S would seek to avoid.

Had this been the first time, I would probably be in a better mood but quite apart from having no connectivity at all, F2S has failed to address an IMAP problem for well over a year.

I think it's indisputable F2S today is a mere shadow of its' former self.

Can anyone suggest an alternative ISP that is reliable?

Thanks,

Dillon

[Ferret42]

Originally Posted by shamus

Antonio,

F2S is in breach by not reliably providing the service it agreed to. Moreover, I am being put to expense in attempting to have this resolved. I suspect, if this were to go further, and I made an application for legal discovery, I would find many facts to support my position. I am sure this is something F2S would seek to avoid.

Terms & conditions you agreed to when signing up

2.3. Operational faults
We agree to use reasonable efforts to remedy any reported
operational faults in relation to the Service as soon as
reasonably possible, but cannot guarantee to maintain
uninterrupted availability of the Service.

Originally Posted by shamus

Had this been the first time, I would probably be in a better mood but quite apart from having no connectivity at all, F2S has failed to address an IMAP problem for well over a year.

If you had a problem with this over a year ago, then that was the time to migrate

Originally Posted by shamus

I think it's indisputable F2S today is a mere shadow of its' former self.

Correct, Thats been known for years

Originally Posted by shamus

Can anyone suggest an alternative ISP that is reliable?

All service providers have problems at some point

[Justin]

Originally Posted by shamus

F2S is in breach by not reliably providing the service it agreed to. Moreover, I am being put to expense in attempting to have this resolved. I suspect, if this were to go further, and I made an application for legal discovery, I would find many facts to support my position. I am sure this is something F2S would seek to avoid.

Oh come on, be realistic, nobody can manage 100% uptime 24x7x365 for however many years you stay with them, it's just not possible, even the best consumer ISP's can not do this, If uptime is that important to you there are plenty of business ISP's out there who offer back up services etc, but you can be assured you will be paying a lot more money for this feature than you are paying now!

Had this been the first time, I would probably be in a better mood but quite apart from having no connectivity at all, F2S has failed to address an IMAP problem for well over a year.

I think everyone knows my feelings on what a shambled the freedom2surf mail system has been ever since Nildram got their hands on it all those years ago, so I won't repeat them here en-mass.

I think it's indisputable F2S today is a mere shadow of its' former self.

Without doubt. I don't think anyone is going to deny this but it's hardly breaking news to discover this many good people have left for pastures new, which has been a major cause of the downturn.

When the takeover first happened and lots of things changed right at the start we had Sean Stephenson posting on these forums, who was the new MD, who to be fair was a pretty decent guy, but he left shortly after and it was totally downhill from there. However he was very good to us at Freedom2Support and I think if he was still here things would be better, not as good as under Chris and Nick, but much better than they are now.

[shamus]

At 1159AM today it all started to work perfectly again :-)

Dillon

[shamus]

I don't think I was asking for 24x365.

From my point of view, though, it seems I've had more than my fair share of connection/email problems.

Dillon

[Antonio_f2s]

Originally Posted by shamus

F2S has failed to address an IMAP problem for well over a year.

I can not find any tickets for you reporting any issues with your email, if you PM me the reference number for the case that you mention I'll have a look for you.

[onceupon]

Originally Posted by shamus

Can anyone suggest an alternative ISP that is reliable?

Absolutely. PM me if you're still interested.

[shamus]

Originally Posted by Antonio_f2s

I can not find any tickets for you reporting any issues with your email, if you PM me the reference number for the case that you mention I'll have a look for you.

Antonio,

I don't keep records of tickets to F2S. However, I can assure you they exist. Perhaps it's a database problem. The last was just before last XMAS and I did post a few messages here on the subject. Frankly, I gave up because the problem goes away after a "ticket" and then comes back with a vengeance. This has happened so many times.

I do note, however, F2S, has no problem in maintaining its' billing system. In all the years F2S has never failed to bill me properly :-)

IMAP issue:

During business hours it takes at least 40 seconds for me to be IMAP authenticated. That is username and password being processed before I am able to access my folders. This problem begins around 11AM and goes away around 4PM. The problem is not present weekends. This causes all sorts of other problems like being able to save a copy of a reply to a message to an IMAP folder. All user agents just give up waiting and the copy is lost.

Thanks,

Dillon

[shamus]

Ferret42,

Let it be said I have quoted all of your posting.

All I can say is one must read each word carefully.

How does one know that F2S has been "reasonable"? We simply do not know. Frankly, it's a mystery :-) Moreover, whose word should we take on this? It may be that the recent frequent change of ownership has caused systemic problems. Lack of attention to detail and sloppy implementation.

This sort of stuff will never see the light of day. Most of us do not possess the wherewithall to challenge.

Dillon

[shamus]

Originally Posted by onceupon

Absolutely. PM me if you're still interested.

Thanks for the offer but I don't see why you can't post your suggestions here.

Dillon

[onceupon]

Originally Posted by shamus

Thanks for the offer but I don't see why you can't post your suggestions here.

I didn't wish to hijack the thread, as it were.