| E-Mail This is a discussion on, Unable to authenticate to SMTP server...again within the Freedom2Surf forum; Im having problems again authenticating to outmail.f2s.com to send emails. I have a customer with ten email address :- ancol01area-example@f2s.com ... |
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05-02-2010, 01:23 PM
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#1 |
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Tiscali User Member
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Unable to authenticate to SMTP server...again
Im having problems again authenticating to outmail.f2s.com to send emails.
I have a customer with ten email address :- ancol01area-example@f2s.com ancol02area-example@f2s.com ancol03area-example@f2s.com ancol04area-example@f2s.com ancol05area-example@f2s.com ancol06area-example@f2s.com ancol07area-example@f2s.com ancol08area-example@f2s.com ancol09area-example@f2s.com ancol10area-example@f2s.com (remove -example for the real addresses). all except 08 and 09 can send and receive email. 08 and 09 can only receive email, authentication fails when sending email. Running my trusty SMTP testing script again here are the results :- Username : area01ancol-f2s-com Password : XXXXXXXX *** TESTING PLAIN AUTHENTCATION *** >>> EHLO relay.spectrumcs.net <<< 250-smtp.f2s.tiscali.co.uk <<< 250-8BITMIME <<< 250-SIZE 33554432 <<< 250-STARTTLS <<< 250-AUTH PLAIN LOGIN <<< 250 AUTH=PLAIN LOGIN >>> auth plain XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXX <<< 235 #2.0.0 OK Authenticated >>> quit <<< 221 smtp.f2s.tiscali.co.uk *** TESTING LOGIN AUTHENTCATION *** >>> EHLO relay.spectrumcs.net <<< 250-smtp.f2s.tiscali.co.uk <<< 250-8BITMIME <<< 250-SIZE 33554432 <<< 250-STARTTLS <<< 250-AUTH PLAIN LOGIN <<< 250 AUTH=PLAIN LOGIN >>> auth login <<< 334 VXNlcm5hbWU6 >>> YXJlYTAxYW5jb2wtZjJzLWNvbQ== <<< 334 UGFzc3dvcmQ6 >>> YW5jb2wwMWFyZWE= <<< 235 #2.0.0 OK Authenticated >>> quit <<< 221 smtp.f2s.tiscali.co.uk ---------------------------------------------------------------------- Username : area08ancol-f2s-com Password : XXXXXXXX *** TESTING PLAIN AUTHENTCATION *** >>> EHLO relay.spectrumcs.net <<< 250-smtp.f2s.tiscali.co.uk <<< 250-8BITMIME <<< 250-SIZE 33554432 <<< 250-STARTTLS <<< 250-AUTH PLAIN LOGIN <<< 250 AUTH=PLAIN LOGIN >>> auth plain XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXX <<< 535 #5.7.0 Authentication failed ***** ERROR AUTHENTICATING ***** : 535 #5.7.0 Authentication failed >>> quit <<< 221 smtp.f2s.tiscali.co.uk *** TESTING LOGIN AUTHENTCATION *** >>> EHLO relay.spectrumcs.net <<< 250-smtp.f2s.tiscali.co.uk <<< 250-8BITMIME <<< 250-SIZE 33554432 <<< 250-STARTTLS <<< 250-AUTH PLAIN LOGIN <<< 250 AUTH=PLAIN LOGIN >>> auth login <<< 334 VXNlcm5hbWU6 >>> YXJlYTA5YW5jb2wtZjJzLWNvbQ== <<< 334 UGFzc3dvcmQ6 >>> YW5jb2wwOWFyZWE= <<< 535 #5.7.0 Authentication failed ***** ERROR AUTHENTICATING ***** : 535 #5.7.0 Authentication failed >>> quit <<< 221 smtp.f2s.tiscali.co.uk ---------------------------------------------------------------------- Username : area09ancol-f2s-com Password : XXXXXXXX *** TESTING PLAIN AUTHENTCATION *** >>> EHLO relay.spectrumcs.net <<< 250-smtp.f2s.tiscali.co.uk <<< 250-8BITMIME <<< 250-SIZE 33554432 <<< 250-STARTTLS <<< 250-AUTH PLAIN LOGIN <<< 250 AUTH=PLAIN LOGIN >>> auth plain XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXX <<< 535 #5.7.0 Authentication failed ***** ERROR AUTHENTICATING ***** : 535 #5.7.0 Authentication failed >>> quit <<< 221 smtp.f2s.tiscali.co.uk *** TESTING LOGIN AUTHENTCATION *** >>> EHLO relay.spectrumcs.net <<< 250-smtp.f2s.tiscali.co.uk <<< 250-8BITMIME <<< 250-SIZE 33554432 <<< 250-STARTTLS <<< 250-AUTH PLAIN LOGIN <<< 250 AUTH=PLAIN LOGIN >>> auth login <<< 334 VXNlcm5hbWU6 >>> YXJlYTA5YW5jb2wtZjJzLWNvbQ== <<< 334 UGFzc3dvcmQ6 >>> YW5jb2wwOWFyZWE= <<< 535 #5.7.0 Authentication failed ***** ERROR AUTHENTICATING ***** : 535 #5.7.0 Authentication failed >>> quit <<< 221 smtp.f2s.tiscali.co.uk ---------------------------------------------------------------------- The two accounts that fail always seem to pause for exactly one second at the "auth plain" command, before responding with "535 #5.7.0 Authentication failed". Yesterday I've tried resetting the password via the F2s members area and waiting until 9.30 today (which was a waste of time as I know the passwords right as I can collect email ok!) to no avail. I've seen this problem time and time again with many of my customers email accounts and usually a call to F2s support magically solves the issue (although they always claim they didn't do anything!) but today I was told to reset my password (which I've already done!) and wait until 9.30am (which I did yesterday!). Why is it that this keeps happening? I can't be the only reseller experiencing this surely? I'm convinced the SMTP servers authentication mechanism is timing out , hence why there's always an exact one second pause. 
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05-02-2010, 01:25 PM
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#2 |
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Tiscali User Member
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Re: Unable to authenticate to SMTP server...again
I've just tested an account that's working with an incorrect password and I get a one second pause. Maybe the pause is irrelevant?
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05-02-2010, 02:55 PM
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#3 |
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Site Founder
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Re: Unable to authenticate to SMTP server...again
If your on an F2S ADSL line turn off authentication, as it's not needed:
email down?
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Justin Tiscali User |
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05-02-2010, 03:14 PM
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#4 |
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Tiscali User Member
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Location: Leicester
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Re: Unable to authenticate to SMTP server...again
The users not on the F2s network, they're connected via Vodafone mobile internet.
Regardless or weather or not authentication is required, it should still work! |
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08-02-2010, 11:29 AM
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#5 |
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freedom2surf Staff
Join Date: May 2008
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Re: Unable to authenticate to SMTP server...again
I had a look for you and all those addresses are not in our system.... can you PM me the account name?
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