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» Introducing Tiscali User |
Welcome to Tiscali User. The Community Website for Customers of UK ISP Tiscali and Tiscali Owned ISP's including Nildram, Freedom2surf, Pipex, Bulldog and Toucan.
For more information on the website please view our introductory message, whilst if you need to contact us for any reason please fill in our contact form.
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Nildram Update: ADSL / SDSL - Emergency maintenance. |
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09 Apr 2008 - 10:31 PM - by Tiscali User
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Update Published: Wed, 09 Apr 2008 15:33:27 GMT
On Thursday 10th April 2008 at approximately 05:30 we will be carrying out emergency maintenance on our core network.
During this time some customer's may experience a brief disconnect in service whilst the work is being carried out but should reconnect immediately.
If after this work you find you are unable to connect then please power off your ADSL hardware for at least 30 minutes before attempting to reconnect.
We apologies for any inconvenience this work may cause.
As posted on status.nildram.net
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0 Replies | 131 Views
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Nildram Update: ADSL / SDSL - BT Engineering Work |
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09 Apr 2008 - 10:31 PM - by Tiscali User
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Update Published: Wed, 09 Apr 2008 15:02:16 GMT
BT will be carrying out maintenance work at midnight this evening at several of their exchanges.
An outage of approximately 60 minutes, affecting a number of users connected to the following exchanges is expected:
Aberdaron
Aberporth
Airdrie
Aldford
Armathwaite
Avebury
Bala
Baltonsborough
Bampton
Banbury
Barbon
Barmouth
Bettisfield
Bideford
Bishop Wilton
Bletchington
Borrowdale
Bradenstoke
Braintree
Bridgemere
Brock
Bromham
Brynsiencyn
Burythorpe
Caunton
Cobham
Coldingham
Dinas Mawddwy
Dudleston Heath
Eskdale
Godstone
Great Hockham
Hanworth
Hintlesham
Hockliffe
Hodnet
Huby
Huddersfield
Jedburgh
Kirklinton
Lavenham
Lisburn
Liverpool Sefton Park
Llangennith
Melton Constable
Middleton Stoney
Nacton
Newborough
Oakamoor
Penygroes
Ravenglass
Redruth
Searby
Sheriff Hutton
Shipston on Stour
Shipton-under-Wychwood
Skipsea
South Cerney
South Walsham
Spofforth
St Michaels
Stanton
Sutton (Cheshire)
Swinford
Taunton
Tern Hill
Theale
Thorney
Torquay
Waddesdon
Wasdale
Washington
Waunfawr
Weymouth
Whiteabbey
Whiteley
Whitwell-on-the-Hill
Wigton
Winster
Please accept our apologies for any inconvenience this may cause.
As posted on status.nildram.net
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0 Replies | 100 Views
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Nildram Update: Mail Services - Vnet and Snet Customers |
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08 Apr 2008 - 12:17 PM - by Tiscali User
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Update Published: Tue, 08 Apr 2008 10:11:48 GMT
We are continuing with the decommissioning of the Trinite legacy platforms.
We are currently auditing the inbound and outbound usage through the email servers relay.vnet.co.uk, vnet.co.uk and vnet2.co.uk
Customers using these emails to send outbound mail will receive an auto response advising them that they need to update their settings.
If you are a Nildram DSL customer please update your SMTP server to smtp.nildram.co.uk
Please see below a copy of the email response customers will receive. We will also be monitoring usage over the next 7 days to contact those customers who are still using the server.
IMPORTANT INFORMATION ABOUT YOUR OUTBOUND EMAIL SERVICE
PLEASE DO NOT RESPOND TO THIS EMAIL.
The outbound mail server which you are currently using is due to de decommissioned in 7 days.
If you are a Nildram DSL customer please change your SMTP settings to SMTP.nildram.co.uk If you have DSL supplied by another company please contact your DSL Service Provider to confirm the SMTP settings you need to use.
If you have any queries please contact support.
As posted on status.nildram.net
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0 Replies | 104 Views
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Nildram Update: Mail Services - Vnet and Snet Customers |
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08 Apr 2008 - 12:17 PM - by Tiscali User
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Update Published: Tue, 08 Jan 2008 13:22:36 GMT
PLEASE NOTE - THIS DOES NOT AFFECT ANY USER WHO HAS A STANDARD login@gotadsl.co.uk USERNAME.
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IMPORTANT NOTICE FOR ALL CUSTOMERS USING A gotadsl.co.uk/login-vnet OR gotadsl.co.uk/login-snet USERNAME.
On the 18th December 2007 we sent written notification directly to all customers using legacy accounts. This notified the customers of their new account and IP details and provided 21 days for users to change the details on their router/modem.
Please see the below for further information:
We are in the process of migrating all customers who are using accounts based on legacy systems across onto our current platforms. This will provide additional functionality for customers and ensure that the service is on a maintained and resilient system.
In order to move customers from the legacy systems some account details will need to be updated.
To ensure that the transition over to the new platform is smooth for customers we have already created the new accounts on our admin system.
NO CHANGES WILL TAKE EFFECT UNTIL THE NEW DETAILS ARE UPDATED ON YOUR ROUTER/MODEM
The new account details are already live, and you can change over to these at any point before 23/01/08
Please note any DNS records pointing to your current IP address/es will need to be updated with your new IP information.
If you are using a vnet or snet account please contact support to confirm your account details.
IF YOU ARE NOT USING A VNET OR SNET ACCOUNT THERE WILL BE NO CHANGES TO YOUR ACCOUNT SETUP.
As posted on status.nildram.net
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0 Replies | 78 Views
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Nildram Update: Fax System - Fax to Mail Platform |
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04 Apr 2008 - 5:52 PM - by Tiscali User
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Update Published: Fri, 04 Apr 2008 14:02:54 GMT
Emergency maintenance will be carried out this afternoon at approx. 4pm to install additional hardware to our SMTP mail platform; we are not expecting any interruption to service during this time.
The new hardware will eradicate the intermittent issues customers have been experiencing when sending e-mails over the past 24/48hrs.
Please accept our sincere apologies for any inconvenience this has caused.
As posted on status.nildram.net
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0 Replies | 105 Views
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